Fault management (cont.)

• Gathering Information to Identify a Problem

  • logging critical network events
  • occasional polling of network devices

• Alarm Correlation

• Levels of Activity

  • Inactive (no monitoring, no reaction)
  • Reactive (no monitoring, reaction)
  • Interactive (monitoring, interactively troubleshoot)
  • Proactive (monitoring, automatic restoral process)

• Help Desk Integration

• Trouble Ticket integration

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