Table of Contents
User Support
Content
... network
Who are you?
Who are your users?
Current situation
Goals and activities
Be careful ...
Helpdesk/hotline service
Helpdesk/hotline service
Training activities
Training activities
Traditional training
Training trainers
Network based training
Complementary activities
Complementary activities
What is wrong?
Strategy
Strategy
Strategy
Enable users
Conclusion
Recommended reading
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Author: Lidija Filipcic
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